Competence Centre Boosts Public Service Development in Ukraine

While governments worldwide keep evolving and adapting to new ways of rolling out public services, Ukraine – even faced with a full-scale military aggression – offers a compelling example of how savvy transformation processes can bring services closer to people. Here is where the Digital Competence Centre (DCC)/ Центр цифрових компетенцій steps in, as a hub for the development, standardisation, and optimisation of Ukraine’s public digital services. 

Two guests join us in this episode to illustrate how it all comes together. Iryna Zabolotna, Head of the Department for the Implementation of Electronic Services at the Ministry of Digital Transformation of Ukraine, and Mykhailo Kornieiev, Senior Expert on Information Technology at the e-Governance Academy (eGA).  

Methodology, challenges, and impact of digital service development in Ukraine – get a hold of the progress made, and the valuable lessons that may help governments worldwide improve their service delivery.